Refund policy

BA Luxury — Return, Refund & Cancellation Policy

Thank you for shopping with BA Luxury! We take pride in providing luxurious perfume oils and carefully preparing every order.

14-Day Return Policy

We accept return requests within 14 days of delivery.

To qualify for a change-of-mind return, products must be:

* Unused and unopened
* In their original packaging
* In the same condition as received

For hygiene and product-quality reasons, opened or used perfume oils are not eligible for change-of-mind returns.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Email baluxuryofficial@gmail.com with your order number, a description of the issue, and photographs if available.

We will review the issue and provide an appropriate resolution, such as a replacement or refund. Your applicable consumer rights remain protected.

Return Shipping

Customers are responsible for arranging and paying for shipping on eligible change-of-mind returns.

For damaged, defective, or incorrect products, BA Luxury will cover return shipping where required.

Please contact us before sending any products back so we can provide return instructions.

Order Cancellations

Customers may cancel eligible unfulfilled orders through Shopify within 15 minutes of placing an order.

After 15 minutes, please contact us as soon as possible. We may approve a cancellation if the order has not shipped.

Refunds

Once an eligible return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Refunds generally take 5–10 business days to appear, depending on your payment provider.

Contact BA Luxury

Email: baluxuryofficial@gmail.com

Smell Luxury. Feel Luxury. Be Luxury.